Return & Refund Policy
Order Cancellation
Cancellation Window: You may cancel your order within 6 hours of placing it.
- After this time, your order may already be in processing.
- A 10% cancellation fee will apply to your total order value.
- To cancel, email us at [email protected].
Returns & Refunds
Return Period: 30 days after delivery
- Returns must be requested within 30 days of receiving your order
- After 30 days, orders are considered accepted and cannot be returned
Valid Reasons for Returns: We accept returns and provide full refunds (including original shipping costs) when:
- You received a damaged product
- You received a broken product
- The design doesn’t match what you ordered
- The size doesn’t match what you ordered
- The material differs from what you ordered
- You received the wrong product
- The product differs from its description
Return Condition Requirements: Returned items must:
- Not be worn or washed
- Not be modified in any way
- Be free from damage (unless the damage was our fault)
- Have original tags attached
- Be in original packaging
Required Documentation: To process your return, please provide:
- Shipping label/receipt
- Proof of purchase
- Photos of the received product
- Any previous email correspondence with us
Return Process
- Request a Return: Email [email protected] with your return request and required documentation
- Wait for Approval: Our team will respond within 2-3 business days with return instructions and address
- Ship Your Return: Pack items carefully and use a traceable shipping method
- Share Tracking: Email your return tracking number or shipping receipt to [email protected]
- Wait for Processing: Once received, refunds are processed within 2 business days
Return Shipping: Customers are responsible for return shipping costs.
Refund Timeline: After processing, refunds typically appear in your account within 10-15 business days, depending on your bank or credit card company’s policies.
Important Notes
- We cannot issue refunds without prior email approval of your return request
- Do not return items without our confirmation email
- We are not responsible for packages damaged or lost during return shipping
- If you haven’t received your approved refund after 15 days, please contact us at [email protected]
For additional assistance, please email [email protected]. We’ll respond within 2-3 business days.
